Quickly solve issues and drive continuous improvements.
IT Service Management
Service Management is a core discipline for Kilderkin. By leveraging our expertise around ITSM, HRSM, Legal, and other modules, our clients maximize the value they’re getting from ServiceNow. We design, develop, and implement a ready-to-use ServiceNow solutions that provide strategic value, best practice design, and help them to continuously improve their processes.
Accelerate your ITSM Transformation
Replace email and spreadsheets with collaborative workspaces
Kilderkin’s implementation of ServiceNow ITSM gives you end‑to‑end visibility into processes and infrastructure through a single system of record. By maximizing ServiceNow capabilities, we help you consolidate and automate service management processes, increase efficiency, and lower operational costs.
Leverage Workflows to Streamline Service Delivery
Automate the interaction of activities to refine and accelerate team processes
Kilderkin’s implementation of ServiceNow workflows removes bottlenecks and integrates processes and activities between people and systems. Interactions that involve forms, requests, approvals, and events can be simplified with automated workflows using a drag and drop interface that visualizes the entire sequence of activities in an easy to understand flowchart. Activities can include anything from generating records and notifying users of pending approvals to running timers, tasks, scripts, and more. You can create end‑to‑end automation of the previously manual or disconnected processes that drive your business.
Service Catalog and Service Portal
Leverage self-service to track, manage, and monitor change requests
Deliver a modern solution for interacting with IT and other shared services groups across the organization. Give your users a better experience for finding known solutions, request items, or services. Make it easier to collaborate with others.
Corporate service providers can cost-effectively simplify what they offer to the business to provide standardized, pre‑configured products and services that can be delivered quickly, with lower risk and at reduced cost.
IT Asset Management
Track the financial, contractual, and inventory details of hardware and software infrastructure
Inaccurate inventory, wasted resources, compliance issues, and service delays are all every day risks for enterprises that have serious consequences if not addressed. To mitigate risk, organizations need to know the assets they have, where they are, usage entitlements, who uses them, how they are used, how they are configured, what they cost, and the value they deliver.
Asset management begins with requests to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, asset management incorporates maintenance activities, schedule future activities, allows for regular audits until the asset is retired.