Kilderkin Group

Customer Service Management

Kilderkin can help your company deliver a better customer experience, connect teams to fix issues, and proactively provide answers.

The cost of delivering service is increasing and the standards for customer satisfaction are accelerating. Managing customers and cases with yesterday's tools isn't enough.

 

Let Kilderkin and ServiceNow deliver a streamlined service that will increase you customer satisfaction and simultaneously reduce case volumes and costs. Connect departments, workflows, and systems, resolve underlying issues, and automate services across your company.

­Fix—and even prevent—issues by connecting customer service to other departments for faster resolution.  Route work from customer service to field service, engineering, operations, finance, or legal.

­Leverage ServiceNow's Customer Service Management to pinpoint and resolve issues before customers call. Identify trends, send preemptive customer communications, and align contracts with customer product or service performance.

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